• MANAJEMEN LAYANAN TEKNOLOGI INFORMASI
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    ISJ2M3 Manajemen Layanan Teknologi Informasi
    Announcements
    Announcements
    Announcements
    Announcements
    01 Key Concepts of Service Management
    Slide 1 Introduction to ITSM
    Forum 1 Introduction to ITSM
    Simplilearn - ITIL Overview
    The University of Utah - ITIL Version 4
    Youtube - WHAT IS ITIL | Explained through HOUSE CONSTRUCTION
    Youtube - ITIL: Definition of a Service
    Youtube - Value: Utility and Warranty
    02 Four Dimension of Service Management
    Slide 2 Four Dimension of Service Management
    Forum 2 Four Dimension of Service Management
    ITIL 4 - Four Dimension Model
    Youtube - Four Dimension of Service Management
    03 Service Value System
    Slide 3 Service Value System
    Forum 3 Service Design
    Youtube - ITIL - Service Value System
    ITIL 4 - Service Value System
    04 ITIL management Practice - General management practices
    Slide 4 ITIL management Practice - General management practices
    Forum 4 ITIL management Practice - General management practices
    Youtube - ITIL 4 Management Practice
    ITIL 4 Management Practice - General Management Practice
    IT Process Maps - Service Transition
    05 ITIL management Practice - Service management practices
    Slide 5 ITIL management Practice - Service management practices
    Forum 5 ITIL management Practice - Service management practices
    Youtube - Service management practices
    ITIL 4 management Practice - Service management practices
    06 Praktikum Modul 1 dan 2 - Access Management dan Catalogue Management
    Materi 6 - Modul 1 Praktikum - Pengenalan Framework ITIL dan IT Service Desk
    Materi 6 - Modul 2 Praktikum - Access Management dan Catalogue Management
    Forum 6 Access Management dan Catalogue Management
    07 ITIL management Practice - Technical management practices
    Slide 7 ITIL management Practice - Technical management practices
    Forum 7 ITIL management Practice - Technical management practices
    Youtube - ITIL: RACI Matrix
    IT Process Maps - Continual Service Improvement
    ITIL 4 Technical Management Practice
    UTS
    09 Praktikum 3 - CMDB dan Request Fulfillment
    Materi 9 - Modul 3 Praktikum - CMDB dan Request Fulfillment
    Forum 9 CMDB dan Request Fulfillment
    10 Praktikum Modul 4 - Incident Management dan Problem Management
    Materi 10 - Modul 4 Praktikum - Incident Management dan Problem Management
    Forum 10 Incident Management dan Problem Management
    11 Studi Kasus
    12 Praktikum Modul 5 - Change Management
    Materi 12 - Modul 5 Praktikum - Change Management
    Forum 12 Change Management
    13 - 14 Analisis Tingkat Kapabilitas Manajemen Layanan TI dan Rancangan Rekomendasi + Template Tugas Besar
    Skills Framework for the Information Age (SFIA) v8
    Worksheet Process Assessment
    Recommendation (People) - Template
    Recommendation (People) - Contoh
    Recommendation (Process) - Template
    Recommendation (Technology) - Template
    Forum 13 Analisis Tingkat Kapabilitas Manajemen Layanan TI dan Rancangan Rekomendasi
    15 - UAS - Final Tugas Besar
    16 - UAS - Presentasi Final Tugas Besar
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    3. FAKULTAS REKAYASA INDUSTRI (FRI)
    4. PRODI S1 SISTEM INFORMASI (FRI)
    5. ISJ2M3-31960
    6. Summary

    MANAJEMEN LAYANAN TEKNOLOGI INFORMASI

    • Teacher: WIDYATASYA AGUSTIKA NURTRISHA
    • Teacher: SAFARA CATHASA RIVERINDA
    • Teacher: ABDULLAH FAJAR
    • Teacher: SONI FAJAR SURYA GUMILANG
    • Teacher: FALAHAH FALAHAH
    • Teacher: ZALINA FATIMA AZZAHRA
    • Teacher: RIDHA HANAFI
    • Teacher: TAUFIK NUR ADI
    • Teacher: DHATA PRADITYA
    • Teacher: LUTHFI RAMADANI
    • Teacher: IQBAL YULIZAR MUKTI

    CELOE

    Center of e-Learning and Open Education


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    Gedung Panehan Pasca Sarjana Lantai 1,
    Jl. Telekomunikasi Terusan Buah Batu, 
    Bandung - 40257, Indonesia

      E-Mail: clove@telkomuniversity.ac.id
     Whatsapp Khusus Dosen: +62 821-1666-3563


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