MANAJEMEN JASA REKREASI DAN HOSPITALITY
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General
Announcements
Announcements
1. Service Quality Concepts and Dimensions Partinent to Tourism, Hospitality, and Leisure Services
1. Video Service Quality Concept
2. VIdeo Service Quality Dimension (SERQUAL)
3. Materi SQ Concepts and Dimensions
4. Quiz Materi 1
5. Forum Diskusi Materi 1
6. Tugas Kelompok Materi 1
1. Video Service Quality Concept
2. VIdeo Service Quality Dimension (SERQUAL)
3. Materi SQ Concepts and Dimensions
4. Quiz Materi 1
5. Forum Diskusi Materi 1
6. Tugas Kelompok Materi 1
2. The Impact of People, Process, and Physical Evidence on Tourism, Hospitality, and Leisure Services
1. Materi
2. Video
3. Understanding the Role of the Service Encounter in Tourism, Hospitality, and Leisure Services
1. Materi
2. Video of Customer Service in Tourism Industry
3. Video Service Isn't Same as Hospitality
4. Tugas Understanding The Role of The Service
5. Forum Diskusi Understandi The Role of Service
4. Service Quality, Customer Satisfaction, and Value: an Examination of Their Relationship
1. Materi
5. Competitive Advantages of Service Quality in Hospitality, Tourism, and Leisure Services
1. Materi
2. Video What is Competitive Advantage
3. Video Competitive Advantage in Hospitality Management
4. Tugas Competitive Advantages in Hospitality Management
5. Forum Diskusi Competitibe Advantages of Service Quality in Hospitality
6. Service Quality Monitoring and Feedback System
Individual Assignment
1. Materi Service Quality Monitoring and Feedback System
2. Individual Assignment
3. Video Service Quality
4. Forum Diskusi Service Quality Monitoring and Feedback System
7. Measuring Service Quality and Customer Satisfaction
Materi
Tugas Individu
1. Materi
2. Tugas Individu
3. Video Service Quality and Customer Satisfaction
4. Forum Diskusi Measuring Service Quality and Customer Satisfaction
Assessment
Individual Assignment
Individual Assignment
9. Designing Service Process
1. Materi
1. Materi
2. Video Service Process Matrix
3. Video Service Process Analysis
4. Tugas Mendesain Service Process
11. Service Guarantee
1. Materi
2. Video Service Recovery and Guarantee
3. Video Service Guarantee
4. Tugas Service Guarantee
5. Forum Diskusi Service Guarantee
13. Cross-Cultural Issues in Service Quality
1. Materi
2. Video Cross-Cultural Understanding
3. Cross-Cultural Issue in Service Quality
4. Tugas Analisis Cross-Cultural Issue in Service Quality
5. Forum Diskusi Cross-Cultural Issue in Service Quality
14. Technology and Its Impact on Service Quality
1. Materi
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FAKULTAS EKONOMI DAN BISNIS (FEB)
S1 Manajemen Bisnis Rekreasi
ERJ2F3-32982
Summary
MANAJEMEN JASA REKREASI DAN HOSPITALITY
Teacher:
EVA NURHAZIZAH