MANAJEMEN LAYANAN TEKNOLOGI INFORMASI
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ISJ2M3 Manajemen Layanan Teknologi Informasi
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01 Key Concepts of Service Management
Slide Minggu ke 1 - Key Concepts of Service Management
Tugas 1 Introduction to ITSM
Simplilearn - ITIL Overview
Youtube - WHAT IS ITIL | Explained through HOUSE CONSTRUCTION
Youtube - ITIL: Definition of a Service
Youtube - Value: Utility and Warranty
02 Four Dimension of Service Management
Slide Minggu ke 2 - Four Dimension of Service Management
Tugas 2 Pemilihan Studi Kasus
Four Dimension of Service Management
03 Service Value System
Slide Minggu ke 3 - Service Value System
Tugas 3 - Lanjutan Tugas 2
Youtube - ITIL - Service Value System
04 ITIL management Practice - General management practices
Slide Minggu ke 4 - ITIL management Practice - General management practices
05 ITIL management Practice - Service management practices
Slide Minggu ke 5 - ITIL management Practice - Service management practices
Youtube - Service management practices
06 Praktikum I - Access Management dan Catalogue Management
Materi Praktikum I
07 ITIL management Practice - Technical management practices
Slide Minggu ke 6 - ITIL management Practice - Technical management practices
Tugas 6 Lanjutan tugas 3
Quiz Manajemen Layanan TI
UTS
UTS - CLO1
UTS - CLO2
UTS Susulan
9 Praktikum II - CMDB dan Request Fulfillment
Materi Praktikum II
10 Praktikum III - Incident Management dan Problem Management
Materi Praktikum III
11 Studi Kasus
12 Praktikum IV - Change Management
Materi Praktikum IV
13 Analisis tingkat kapabilitas manajemen layanan TI dan rancangan rekomendasi
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IFJ2M3-34667
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FAKULTAS REKAYASA INDUSTRI (FRI)
S1 Sistem Informasi - Kampus Jakarta
IFJ2M3-34667
Summary
MANAJEMEN LAYANAN TEKNOLOGI INFORMASI
Teacher:
QILBAAINI EFFENDI MUFTIKHALI
Teacher:
SASMI HIDAYATUL YULIANING TYAS