• MANAJEMEN LAYANAN TEKNOLOGI INFORMASI (S1-SI)
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  • Course data
    General
    Announcements
    01 IT Service Management Concept
    01. Introduction to ITSM
    Discussion Forum - 01 IT Service Management Concept
    02 Dimension of IT Service Management
    02. Four Dimension of Service Management
    Discussion Forum - 02 Dimension of IT Service Management
    03 Service Value System
    03. Service Value System
    Discussion Forum - 03 Service Value System
    04-05 General, Service, Technical Management Practices
    04. ITIL Management Practices Part 01
    05. ITIL Management Practices Part 02
    Discussion Forum - 04-05 General, Service, Technical Management Practices
    06 IT Service Desk Manage Engine Tools & Access Management dan Catalogue Management
    Practice Module 00 - Installation Guideline
    Practice Module 01 - Introduction to ITIL Framework and IT Service Desk Manage Engine Tools
    Practice Module 02 - Access Management dan Catalogue Management
    Discussion Forum - 06 IT Service Desk Manage Engine Tools & Access Management dan Catalogue Management
    07 General, Service, Technical Management Practices
    07. ITIL Management Practices Part 03
    07. ITIL Management Practices Part 03 (Additional Content)
    Discussion Forum - 07 General, Service, Technical Management Practices
    09 CMDB and Request Fulfillment
    Practice Module 03 - CMDB and Request Fulfillment
    Discussion Forum - 09 CMDB and Request Fulfillment
    10 Incident Management and Problem Management
    Practice Module 04 - Incident Management and Problem Management
    Discussion Forum - 10 Incident Management and Problem Management
    11 Final Project Milestone
    Discussion Forum - 11 Final Project Milestone
    12 Change Management
    Practice Module 05 - Change Management
    Discussion Forum - 12 Change Management
    13 Final Project Milestone
    Discussion Forum - 13 Final Project Milestone
    14 Maturity vs Capability Assessment
    Discussion Forum - 14 Maturity vs Capability Assessment
    15-16 Exam / Final Project Presentation
    Discussion Forum - 15-16 Exam / Final Project Presentation
    References
    About SFIA v8.0
    Axelos Aquila Heywood
    Axelos Grupo Bimbo
    Axelos Mercantil Bank
    SFIA 8 Summary Chart v8.0
    SFIA 8 The framework reference v8.0
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    MANAJEMEN LAYANAN TEKNOLOGI INFORMASI (S1-SI)

    • Teacher: SAFARA CATHASA RIVERINDA
    • Teacher: SAFARA CATHASA RIVERINDA RIJADI
    • Teacher: LUTHFI RAMADANI

    CELOE

    Center of e-Learning and Open Education


    Address

    Gedung Panehan Pasca Sarjana Lantai 1,
    Jl. Telekomunikasi Terusan Buah Batu, 
    Bandung - 40257, Indonesia

      E-Mail: clove@telkomuniversity.ac.id
     Whatsapp Khusus Dosen: +62 821-1666-3563


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